Refund policy

SimpliCity Threads Boutique

We have a 14-day return policy for all online orders, which means you have 14 days after receiving your item to request a return. Exclusions are made for the holiday season beginning November 1st through December 25. Any items purchased during this time will be eligible for return post marked prior to or on December 31st. 

• We do not offer refunds. Simplicity Threads Boutique gladly except returns for unwashed, UNWORN, unaltered products for store credit only. No shipping cost will be included in the credit. A credit will be issued via email in the form of a gift card/certificate for the price the items were purchased at minus the shipping fee. 
• SimpliCity Threads Boutique does not offer price adjustments on orders after they have been placed.

To be eligible for a return  you will need the receipt or proof of purchase.  Your item must be in the same condition that you received it, unwashed, unworn or unused, with tags, and in its original packaging.

• If returning shoes: Shoes must be returned in their original shoe box. Please return shoes in another box or shipping bag to avoid damages to original merchandise box. Please do not tape on the original box. 

To start a return, you can contact us at simplicitythreadsboutique@gmail.com. If your return is accepted, we will provide shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Return shipping is at the customers expense. Store credit will be issued via email in the form of a gift card for the price of the item at the time of purchase, minus any shipping fees. 
• Shipping fees of any kind will not be included in the credit. 

You can always contact us for any return question at simplicitythreadsboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not offer refunds. Simplicity Threads Boutique gladly except returns for unwashed, unworn, unaltered products for store credit only. No shipping cost will be included in the credit. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, your credit will be issued via email in the form of a gift card/certificate for the price the items were purchased at minus the shipping fee.